Exchange & Refund Policy – PRASUNA CLO

At PRASUNA CLO, we take pride in the quality of our products. Please read our exchange and refund policy carefully before making a purchase.

Exchange Policy

• Exchanges are accepted within 7 days of receiving the product.

• The product must be:

  • Unworn

  • Unwashed

  • With original tags and packaging intact.

• Exchanges are applicable only for size, subject to stock availability.

• If the requested size or color is unavailable, customers may choose another product of equal value or refund

Refund Policy

• Refund will be processed as store credit, can be redeemed anytime.

• Refunds are not provided for change of mind or incorrect product selection.

• Refunds are only applicable if:

  • The product received is damaged

  • The product received is incorrect (wrong item, wrong size)

In such cases:

• Customers must notify us within 24 hours of delivery.

• Clear photos or videos of the issue must be shared for verification.

• Once approved, refunds will be processed as store credit, can be redeemed anytime.

Shipping Costs

• Shipping charges are non-refundable.

• For exchanges, customers are responsible for return shipping unless the issue is from our side.

Important Notes

• PRASUNA CLO reserves the right to approve or reject any exchange or refund request if the policy conditions are not met.

• Products showing signs of use, damage, or tampering will not be accepted.

• Refund or Exchange will be processed only after the product is received.

For any exchange or refund queries, please contact us via our official support channels mentioned on the website.